SHOPPERS FAQS
SHOPPERS FAQS
At checkout you will be asked to save your info for the next time you shop. Although not mandatory it makes for a smoother shopping experience in the future.
Your Community page is your place to
Your Community page is your place to
Your Community page is your place to
Here’s 5 great reasons why you will love shopping here!
first off every item you purchase means you feed a great meal to a hungry American. Plus when you shop online here you support American sellers and their families.
Our specialty is giving American based business a platform to sell their products and services.
With so many great shops with items for sale, you’re bound to find something you love.
If you’re just walking around our marketplace, try using the categories at the top of the page.
If you have a more specific idea of what you want, use the Search bar for items and shops field at the top of the site.
If you know a particular shop’s name, you can enter it in the Search field. (Shop names don’t have spaces or punctuation.) Or type in the shop’s web address with either of these formats:
https://staging.greatamericanshops.com/shopname
Shoppers can order from as many Shops as they like and only have to pay once through our simple checkout. Just remember that if your items come from different Partners, delivery costs and timings might vary, and your items may arrive separately (but who doesn’t love all the fun that multiple surprises in the post bring?
Our checkout process is as follows:
Add item to cart, click on the payment button (Amazon Payments, Stripe or PayPal).
Go to Amazon Payments or PayPal, log in and enter your payment information.
After you have entered your payment information, you are directed back to Great American Shops to confirm the order.
Once you confirm the order on Great American Shops, your payment is submitted and the item is purchased.
Once you’ve submitted payment for your order via PayPal or Amazon Payments, your order status will update to “Payment complete,” indicating the seller has received your funds and the item is now able to be shipped.
Great American Shops will also send a confirmation email to the address you entered during checkout indicating your order is complete.
Great American Shops does not house or ship any items on behalf of a seller and cannot guarantee a delivery date. Each Great American Shop owner sets their own shipping speeds and handling timelines.
You can view shipping information by clicking the link in your order summary or confirmation email to view the seller’s stated shipping speeds and handling timelines. Or you can visit the shop owner’s page where you made your purchase and click on Shipping under the stores main banner.
Please note that any estimated arrival information is just that; an estimate. The estimated delivery date is determined by the shipping speed the seller indicated on the listing and the seller’s handling time (the amount of time it takes to leave the seller’s warehouse after payment is received).
Once the seller has marked your order as shipped, you will receive an email from Great American Shops notifying you that your package is on its way. You can view any tracking information provided by the seller at the bottom of your order summary in your “Account > Recent purchases” page to view progress to your destination.
If you haven’t received tracking information and your item has not arrived by the estimated delivery date, you can use the “Where’s my package” link under your order summary to contact the seller for more information regarding the status of your order.
Log into your Great American Shops account and point your mouse over the “Account” link in the upper left-hand corner of any page, then select “Recent purchases” from the drop down. Locate the order in question and click the “Where’s my package” link under the order summary. This link can also be accessed from your confirmation email. Please note that this link can only be clicked one time.
If you’re looking for even more information regarding a seller’s shipping policies, scroll to the bottom of the listing page to the “Listing Details” section, where you will see a link to the seller’s booth, shipping and return policy information.
Great American Shops does not keep any inventory, nor do we facilitate the shipping of items. Each seller is responsible to ship directly to you via USPS, UPS, FedEx, or another qualified carrier.
Great American Shops is not involved in the actual transaction of money and goods between buyers and sellers, and does not transfer legal ownership of items from the sellers to buyers. Great American Shops has no control over the items advertised, or the ability of sellers to sell items, or the ability of buyers to pay for items.
Always look the shipping method directly in the listing of the item you purchased. If not available contact the seller via email for this information if they have not already added tracking information to the order.
You can choose from two fast and easy ways to contact a seller regarding your purchase.
Great American Shops and our Sellers truly appreciate any feedback and ratings from customers like you. Our platform is built on trust and the ability for each shop owner to deliver products as promised in a timely fashion.
Buyers can leave feedback regarding their purchasing experience from 3-60 days after their purchase is complete. When viewing your “Account” dashboard, you will see a notification indicating there is feedback that needs to be left for your purchase.
If you haven’t left feedback for your order within 30 days of your purchase date, Great American Shops will send you an email to leave one-click feedback.
If you received confirmation from Paypal showing that your payment went through successfully, you’d think that everything was all set. But where’s that purchase receipt from Great American Shops? If you were charged for your purchase but didn’t receive a confirmation from Great American Shops, this means that your order could be in “Awaiting payment verification” status.
When orders are “Awaiting payment verification,” the seller must manually accept the payment in their PayPal account before the order is considered “Complete” on Great American Shops. If the seller doesn’t accept the payment within a short time after your payment is completed, we’d recommend contacting them directly to request that they accept the payment. You can always contact us with any other questions or concerns; Great American Shops will be happy to reach out to the seller on your behalf.
If your item hasn’t arrived or isn’t as described, first try to contact the seller. Just go to your “Account > Recent purchases” page and locate the transaction. Use the “Send them a message” link under the seller’s username to contact the seller and attempt to resolve the issue. Using this contact method will automatically have your order number referenced.
Most sellers are happy to resolve any issues you may have, so give them a chance to make it right for you.
Should an issue arise during the course of a transaction, Great American Shops encourages buyer and seller to work out a resolution that is satisfactory to both parties. Great American Shops is invested in making sure that we remove any sellers from our marketplace who are not performing up to your and our expectations. Thank you in advance for bringing such sellers to our attention so we can make Great American Shops better for all.
Please note that payment disputes are time sensitive (For current deadlines please contact the payment processor, PayPal, Stripe, Amazon Payments, directly. Failure to do so could result in your claim being rejected).
The “Report a problem” link to open a dispute will appear at the bottom of the order summary 14 days after your order date, or the day after the estimated delivery date, whichever is sooner. Cases for items that arrive significantly not as described can be opened as soon as you receive the shipment.
Should an issue arise during the course of a transaction, Great American Shops encourages buyer and seller to work out a resolution that is satisfactory to both parties. Great American Shops is invested in making sure that we remove any sellers from our marketplace who are not performing up to your and our expectations. Thank you in advance for bringing such sellers to our attention so we can make Great American Shops better for all.
In order to get your money back, you will have to file a dispute with whichever processor was used to pay for your purchase.
Great American Shops offers PayPal and Checkout by Amazon as payment processors – both of which offer buyer protection programs.
If your transaction didn’t work out as expected or you have an issue with your order, fear not! Your issue can be resolved in a few easy steps.
Contact the Seller
If you had a not-so-great buying experience, the first step is to contact the seller directly using our internal messaging system so that they are notified of your issue and have a chance to make it right. Most of the time (like, 99.9% of the time), sellers on Great American Shops will work with you to resolve your issue. We recommend keeping all communication within Great American Shops’ messaging system (GMail). The seller will automatically receive an email to their personal email address when you reach out via GMail. Sellers are more likely to view email notifications from Great American Shops than from an unknown email address, which they may inadvertently dismiss as spam, delaying your resolution timeline.
Report the seller to Great American Shops
If you’ve attempted to contact the seller via our internal messaging system and they are not being responsive or you are unable to reach a resolution, please let Great American Shops know by clicking the “Report a problem” link under the order summary in your “Account > Recent purchases” page. The “Report a problem” link appears under your transaction summary 14 days after the order date. Reporting the seller via this channel allows Great American Shops to keep a record of reports against a single seller. When you click the “Report a problem” link and submit details regarding your report, Great American Shops will automatically notify the seller of your issue.
File a dispute with your payment processor
One of the reasons Great American Shops requires sellers to accept PayPal and Amazon Pay as payment options is that these two payment processors offer buyer protection for items not received or items significantly not as described. Great American Shops does not accept payment for items and therefore cannot issue refunds. If you are unable to reach a resolution directly with the seller, we recommend contacting your payment processor to file a dispute. Filing a dispute with the payment processor often forces the seller to act in order to avoid additional action being taken against their account.
PayPal
PayPal Buyer Protection rules, guildelines and instructions
PayPal requires that you file a dispute within 180 days of your purchase
If you completed your purchase as a guest on PayPal without logging into an account, you are still eligible for buyer protection, however you must file your claim by phone.
Amazon Pay
Amazon Buyer Protection (A-to-Z Guarantee) guidelines and instructions Amazon Pay requires that you file a dispute within 75 days of your purchase
Leave feedback
If you’ve had a poor experience and are unable to reach a resolution with the seller, leave feedback regarding your experience so that other buyers are aware of this seller’s shortcomings. Great American Shops monitors feedback closely and will use this metric in determining any additional actions that should be taken.
Contact Great American Shops’s Support Department Our award-winning team is standing by to assist you! Contact Us
First, you will need to identify the payment company you used to make the purchase.
Currently, Great American Shops offers three payment processors – PayPal, Stripe and Amazon Payments. All three offer payment processors offer buyer protection programs.
After you’ve identified which payment company you used, file a claim with whichever processor was used to pay for your purchase – either PayPal or Amazon. You can see which payment processor you used by viewing your recent purchases.
For specific rules and guidelines for those programs, along with instructions on how to file a claim, visit the appropriate website using the links below.
PayPal
PayPal Buyer Protection rules, guidelines and instructions
PayPal requires that you file a dispute within 180 days of your purchase
If you completed your purchase as a guest on PayPal without logging into an account, you must file your claim by phone.
Amazon Pay
Amazon Buyer Protection (A-to-Z Guarantee) guidelines and instructions
Amazon Pay requires that you file a dispute within 75 days of your purchase
If your transaction falls outside of the payment processor’s buyer protection policy, you may still be eligible to file a dispute, and possibly get a refund via the credit card company or bank you used to pay for the transaction.
Please contact your credit card company or the bank that was used in the transaction to find out if you are eligible.
To sign in to your account, you can enter the email address you used to register. Your password is also required.
If you’re having trouble it could be one of the following:
Update Your Browser
When using an outdated browser, you may have trouble viewing GreatAmericanShops.com. You could also encounter issues when trying to access certain features. To provide you with the best possible experience on the site, we encourage you to update your browser.
A browser is an application on your computer that allows you to browse the internet. Most browsers are free to download. See what browser you’re using here.
If you’re suddenly having trouble viewing pages:
Some of the newer features we are rolling out are not supported by older browsers. You may notice that certain pages will not load, or you may encounter bugs.
Other reasons to update:
Out of date browsers may operate more slowly and contain security risks. Keeping your browser up to date ensures that you will be able to access the latest Etsy features more quickly and securely.
How to update
For instructions on how to update, visit your browser’s help pages. We recommend using one of these browsers:
If you still have issues, click the contact link below.
Be sure to include your full name and any other identifying information to help us find your account. We’ll be happy to help out.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry.
e the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many deskt
