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SHOPPERS FAQS

Do I need to register to shop here?

At checkout you will be asked to save your info for the next time you shop. Although not mandatory it makes for a smoother shopping experience in the future.

What is a Community Page?

Your Community page is your place to

How do I get a Community Page?

Your Community page is your place to

I see a LOVEIT! button on product and shop pages. What happens when I click it?

Your Community page is your place to

I already buy on the popular sites. Why should I shop here?

Here’s 5 great reasons why you will love shopping here!

first off every item you purchase means you feed a great meal to a hungry American. Plus when you shop online here you support American sellers and their families.

  1. Your purchase supports hard-working American sellers offering a wide selection of high quality products and services
  2. Every item you purchase means we donate a meal to hungry Americans – at no extra cost to you.
  3. You get a Free Community page where you can tell your story, add pics and video, chat live, build a tribe and Love products and shops and a whole lot more.
  4. You get a vibrant, clear, uncluttered shopping experience
  5. Your purchase is shielded by the world’s finest security and protected by our Buyers Protection Plan

What can I buy here?

Our specialty is giving American based business a platform to sell their products and services.

How do I search for items and shops?

With so many great shops with items for sale, you’re bound to find something you love.

If you’re just walking around our marketplace, try using the categories at the top of the page.

If you have a more specific idea of what you want, use the Search bar for items and shops field at the top of the site.

If you know a particular shop’s name, you can enter it in the Search field. (Shop names don’t have spaces or punctuation.) Or type in the shop’s web address with either of these formats:

https://staging.greatamericanshops.com/shopname

What happens when I make a purchase on Great American Shops?

  • A customer visits Great American Shops.com and places an order
  • The customer pays the seller directly via PayPal and Stripe
  • Great American Shops tells the seller about the sale
  • The seller ships directly to the buyer via USPS, UPS, FedEx, or another qualified carrier

Can I order from multiple shops and make a one time payment?

Shoppers can order from as many Shops as they like and only have to pay once through our simple checkout. Just remember that if your items come from different Partners, delivery costs and timings might vary, and your items may arrive separately (but who doesn’t love all the fun that multiple surprises in the post bring?

How do I know if my order is complete?

Our checkout process is as follows:

Add item to cart, click on the payment button (Amazon Payments, Stripe or PayPal).

Go to Amazon Payments or PayPal, log in and enter your payment information.

After you have entered your payment information, you are directed back to Great American Shops to confirm the order.

Once you confirm the order on Great American Shops, your payment is submitted and the item is purchased.

Once you’ve submitted payment for your order via PayPal or Amazon Payments, your order status will update to “Payment complete,” indicating the seller has received your funds and the item is now able to be shipped.

Great American Shops will also send a confirmation email to the address you entered during checkout indicating your order is complete.

When will I receive my order?

Great American Shops does not house or ship any items on behalf of a seller and cannot guarantee a delivery date.  Each Great American Shop owner sets their own shipping speeds and handling timelines.

You can view shipping information by clicking the link in your order summary or confirmation email to view the seller’s stated shipping speeds and handling timelines.  Or you can visit the shop owner’s page where you made your purchase and click on Shipping under the stores main banner.

Please note that any estimated arrival information is just that; an estimate. The estimated delivery date is determined by the shipping speed the seller indicated on the listing and the seller’s handling time (the amount of time it takes to leave the seller’s warehouse after payment is received).

Once the seller has marked your order as shipped, you will receive an email from Great American Shops notifying you that your package is on its way. You can view any tracking information provided by the seller at the bottom of your order summary in your “Account > Recent purchases” page to view progress to your destination.

If you haven’t received tracking information and your item has not arrived by the estimated delivery date, you can use the “Where’s my package” link under your order summary to contact the seller for more information regarding the status of your order.

Log into your Great American Shops account and point your mouse over the “Account” link in the upper left-hand corner of any page, then select “Recent purchases” from the drop down. Locate the order in question and click the “Where’s my package” link under the order summary. This link can also be accessed from your confirmation email. Please note that this link can only be clicked one time.

If you’re looking for even more information regarding a seller’s shipping policies, scroll to the bottom of the listing page to the “Listing Details” section, where you will see a link to the seller’s booth, shipping and return policy information.

And what about shipping?

Great American Shops does not keep any inventory, nor do we facilitate the shipping of items.  Each  seller is responsible to ship directly to you via USPS, UPS, FedEx, or another qualified carrier.

Great American Shops is not involved in the actual transaction of money and goods between buyers and sellers, and does not transfer legal ownership of items from the sellers to buyers. Great American Shops has no control over the items advertised, or the ability of sellers to sell items, or the ability of buyers to pay for items.

Always look the shipping method directly in the listing of the item you purchased.  If not available contact the seller via email for this information if they have not already added tracking information to the order.

I need to contact the seller-how do I do it?

You can choose from two fast and easy ways to contact a seller regarding your purchase.

  1. Go to the shop page you made your purchase from and click the Contact Seller link under the main banner.
  2. Or you can access the shop’s email address on your order summary. Go to your Account > Recent purchases an click the “Send them a message” or “Contact Seller” link.  Sellers will typically respond in 24-48 hours.

How can I leave feedback regarding my experience?

Great American Shops and our Sellers truly appreciate any feedback and ratings from customers like you.  Our platform is built on trust and the ability for each shop owner to deliver products as promised in a timely fashion.

Buyers can leave feedback regarding their purchasing experience from 3-60 days after their purchase is complete. When viewing your “Account” dashboard, you will see a notification indicating there is feedback that needs to be left for your purchase.

If you haven’t left feedback for your order within 30 days of your purchase date, Great American Shops will send you an email to leave one-click feedback.

Why was I charged but did not receive an order confirmation from Great American Shops yet?

If you received confirmation from Paypal showing that your payment went through successfully, you’d think that everything was all set. But where’s that purchase receipt from Great American Shops? If you were charged for your purchase but didn’t receive a confirmation from Great American Shops, this means that your order could be in “Awaiting payment verification” status.

When orders are “Awaiting payment verification,” the seller must manually accept the payment in their PayPal account before the order is considered “Complete” on Great American Shops. If the seller doesn’t accept the payment within a short time after your payment is completed, we’d recommend contacting them directly to request that they accept the payment. You can always contact us with any other questions or concerns; Great American Shops will be happy to reach out to the seller on your behalf.

What do I do if I have a problem with my transaction?

  1. Contact the seller

If your item hasn’t arrived or isn’t as described, first try to contact the seller.  Just go to your “Account > Recent purchases” page and locate the transaction. Use the “Send them a message” link under the seller’s username to contact the seller and attempt to resolve the issue. Using this contact method will automatically have your order number referenced.

Most sellers are happy to resolve any issues you may have, so give them a chance to make it right for you.

Should an issue arise during the course of a transaction, Great American Shops encourages buyer and seller to work out a resolution that is satisfactory to both parties. Great American Shops is invested in making sure that we remove any sellers from our marketplace who are not performing up to your and our expectations. Thank you in advance for bringing such sellers to our attention so we can make Great American Shops better for all.

Please note that payment disputes are time sensitive (For current deadlines please contact the payment processor, PayPal, Stripe, Amazon Payments, directly.  Failure to do so could result in your claim being rejected).

  1. Report the seller to Great American Shops

The “Report a problem” link to open a dispute will appear at the bottom of the order summary 14 days after your order date, or the day after the estimated delivery date, whichever is sooner.  Cases for items that arrive significantly not as described can be opened as soon as you receive the shipment.

Should an issue arise during the course of a transaction, Great American Shops encourages buyer and seller to work out a resolution that is satisfactory to both parties. Great American Shops is invested in making sure that we remove any sellers from our marketplace who are not performing up to your and our expectations. Thank you in advance for bringing such sellers to our attention so we can make Great American Shops better for all.

  1. File a dispute with the payment processor

In order to get your money back, you will have to file a dispute with whichever processor was used to pay for your purchase.

Great American Shops offers PayPal and Checkout by Amazon as payment processors – both of which offer buyer protection programs.

I had a problem with my order, what are the next steps?

If your transaction didn’t work out as expected or you have an issue with your order, fear not! Your issue can be resolved in a few easy steps.

Contact the Seller

If you had a not-so-great buying experience, the first step is to contact the seller directly using our internal messaging system so that they are notified of your issue and have a chance to make it right. Most of the time (like, 99.9% of the time), sellers on Great American Shops will work with you to resolve your issue. We recommend keeping all communication within Great American Shops’ messaging system (GMail). The seller will automatically receive an email to their personal email address when you reach out via GMail. Sellers are more likely to view email notifications from Great American Shops than from an unknown email address, which they may inadvertently dismiss as spam, delaying your resolution timeline.

Report the seller to Great American Shops

If you’ve attempted to contact the seller via our internal messaging system and they are not being responsive or you are unable to reach a resolution, please let Great American Shops know by clicking the “Report a problem” link under the order summary in your “Account > Recent purchases” page. The “Report a problem” link appears under your transaction summary 14 days after the order date. Reporting the seller via this channel allows Great American Shops to keep a record of reports against a single seller. When you click the “Report a problem” link and submit details regarding your report, Great American Shops will automatically notify the seller of your issue.

File a dispute with your payment processor

One of the reasons Great American Shops requires sellers to accept PayPal and Amazon Pay as payment options is that these two payment processors offer buyer protection for items not received or items significantly not as described. Great American Shops does not accept payment for items and therefore cannot issue refunds. If you are unable to reach a resolution directly with the seller, we recommend contacting your payment processor to file a dispute. Filing a dispute with the payment processor often forces the seller to act in order to avoid additional action being taken against their account.

PayPal

PayPal Buyer Protection rules, guildelines and instructions

PayPal requires that you file a dispute within 180 days of your purchase

If you completed your purchase as a guest on PayPal without logging into an account, you are still eligible for buyer protection, however you must file your claim by phone.

Amazon Pay

Amazon Buyer Protection (A-to-Z Guarantee) guidelines and instructions Amazon Pay requires that you file a dispute within 75 days of your purchase

Leave feedback

If you’ve had a poor experience and are unable to reach a resolution with the seller, leave feedback regarding your experience so that other buyers are aware of this seller’s shortcomings. Great American Shops monitors feedback closely and will use this metric in determining any additional actions that should be taken.

Contact Great American Shops’s Support Department  Our award-winning team is standing by to assist you!  Contact Us

If I am dissatisfied with my purchase - how do I get my money back?

First, you will need to identify the payment company you used to make the purchase.

Currently, Great American Shops offers three payment processors – PayPal, Stripe and Amazon Payments. All three offer payment processors offer buyer protection programs.

After you’ve identified which payment company you used, file a claim with whichever processor was used to pay for your purchase – either PayPal or Amazon. You can see which payment processor you used by viewing your recent purchases.

For specific rules and guidelines for those programs, along with instructions on how to file a claim, visit the appropriate website using the links below.

PayPal

PayPal Buyer Protection rules, guidelines and instructions

PayPal requires that you file a dispute within 180 days of your purchase

If you completed your purchase as a guest on PayPal without logging into an account, you must file your claim by phone.

Amazon Pay

Amazon Buyer Protection (A-to-Z Guarantee) guidelines and instructions

Amazon Pay requires that you file a dispute within 75 days of your purchase

My purchase is no longer eligible for PayPal buyer protection policy. Can I still get a refund?

If your transaction falls outside of the payment processor’s buyer protection policy, you may still be eligible to file a dispute, and possibly get a refund via the credit card company or bank you used to pay for the transaction.

Please contact your credit card company or the bank that was used in the transaction to find out if you are eligible.

I Can't Sign in to my Account

To sign in to your account, you can enter the email address you used to register. Your password is also required.

If you’re having trouble it could be one of the following:

  • Email address issues:  Make sure the email address you’re using is the one attached to your account. You may be using an email for another Great American Shops account.  Make sure there are no typos or misspellings in your email address.
  • Sign in information:  Are you using your shop name, instead of your email address, to sign in?  Please use the email address associated  with your account.
  • Your Password: You can reset your password here.
  • The browser you’re using:

Update Your Browser

When using an outdated browser, you may have trouble viewing GreatAmericanShops.com. You could also encounter issues when trying to access certain features. To provide you with the best possible experience on the site, we encourage you to update your browser.

A browser is an application on your computer that allows you to browse the internet. Most browsers are free to download. See what browser you’re using here.

If you’re suddenly having trouble viewing pages:

Some of the newer features we are rolling out are not supported by older browsers. You may notice that certain pages will not load, or you may encounter bugs.

Other reasons to update:

Out of date browsers may operate more slowly and contain security risks. Keeping your browser up to date ensures that you will be able to access the latest Etsy features more quickly and securely.

How to update

For instructions on how to update, visit your browser’s help pages. We recommend using one of these browsers:

Google Chrome

 Firefox

 Internet Explorer

Safari

  • Account status  Register for a Great American Shops account here.  Join up Free

Reopen a closed account.

 

If you still have issues, click the contact link below.

Contact Us.

Be sure to include your full name and any other identifying information to help us find your account. We’ll be happy to help out.

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